Consultation
Personal Support
This service is for anyone who wants guidance during their Umrah journey without needing to book accommodation through us. If you do book your hotel with Umrah Insider, this support is already included at no extra cost.
Many people perform Umrah, but not everyone makes the most of their experience. That is where we come in.
With decades of experience living in the holy cities, we are here to assist you in any situation. Whether you need help choosing between hotels, an interpreter, or support while you are in Saudi Arabia, we are ready to help.
Our support packages start from just 15 minutes and are flexible. If you do not use your full time at once, the remaining minutes stay valid until you leave Saudi Arabia.
Pre-Umrah Planning Call
Plan with confidence
A 20 minute consultation to help you prepare for your Umrah. Get expert advice on the best dates, hotel options, itinerary structure, and what to expect. Everything is tailored to your needs.
✔️ One to one call
✔️ Ask about hotels, packages, or transport
✔️ Summary notes available on request
🔘 This service is focused on pre-travel planning only
£30
15 Minute Support Call
Quick help when you need it
Whether you’re unsure about something, need live translation, or want honest guidance, this short call is perfect for urgent questions before or during your Umrah.
✔️ Use at any time during your trip
✔️ Phone or WhatsApp voice support
✔️ Any unused minutes stay valid until you leave Saudi Arabia
Ideal for: Language support, booking questions, or airport and hotel issues
£20
30 Minute Support Package
Flexible and reliable
Use your 30 minutes however you need, whether all at once or across multiple days. Ideal for travellers who want reassurance and access to expert help throughout their Umrah.
✔️ Real time advice via call or chat
✔️ Support before or during your journey
✔️ Help with bookings, hotel issues, or local services
✔️ Unused minutes remain valid until you leave Saudi Arabia
£35
1 Hour Premium Support
Your personal Umrah assistant
Designed for families or those looking to organise a celebration, gathering, or event during their trip. Use your hour however you need, across multiple calls or chats, and get support at every step.
✔️ Planning support, emergency help, or translation
✔️ Use your minutes however and whenever you want
✔️ Ideal for non Arabic speakers and first time pilgrims
✔️ Remaining minutes stay valid throughout your Umrah