Frequently Asked Questions
General
Q: What is Umrah Insider?
A: Umrah Insider is a support platform created by a team who have lived in Makkah and Madinah for over a decade. We help independent Umrah travellers access trusted hotels, local services, and real support throughout their journey.
Q: Do I need to book a full Umrah package with you?
A: No. You can either book your hotel through us or choose your own accommodation. We support both options. Whether you use our hotel service or arrange your own stay, you can still benefit from our consultations, eSIMs, Ziyara tours, and discounted local services. Our goal is to support your journey, not limit your choices.
Hotel Booking
Q: Can I book hotels in Makkah and Madinah through Umrah Insider?
A: Yes. We help you book top-rated hotels at competitive rates through our trusted partners. You will also receive a free eSIM, insider advice, and personal support.
Q: Are your hotel prices cheaper than on the hotel website or Booking.com?
A: Our prices match the public rates you’ll find on hotel websites like Accor and platforms like Booking.com. However, when you book through Umrah Insider, you get far more than just the room. We include a 10GB free eSIM for each adult, personalised support during your trip, and access to discounted services such as taxis, laundry, and Ziyara. All of this is provided through trusted local partners. It is not just a hotel booking. It is a full support system designed to help you make the most of your Umrah.
Q: Can I earn or use Accor loyalty points when booking through Umrah Insider?
A: Yes. When you book an Accor hotel through us, your reservation is made directly on Accor’s official platform. This means you can still earn and redeem your Accor Live Limitless (ALL) loyalty points as usual. If you have an Accor member number, simply include it when filling out our hotel request form so we can ensure your booking qualifies for benefits and point accumulation.
Q: Do I need to pay upfront for hotel bookings?
A: No. If you choose a flexible rate, Accor will usually deduct the payment one or two days before your arrival. We do not charge you directly, as we are paid by Accor. However, if you select a non-refundable rate, payment is required upfront at the time of booking. All details will be clearly shared with you before you confirm.
Q: Can I pay in my own currency?
A: Yes. We have clients from all over the world who value our service and book their hotel stay in their local currency. Your booking will be processed securely through Accor in the currency you choose.
Umrah Essentials & eSIMS
Q: Can I buy Umrah essentials online?
A: Yes. You can order ihrams, hijabs, and other travel essentials from our online shop and have them delivered to your home before you travel.
Q: How does the eSIM work?
A: The eSIM is provided through our partner Airalo. It activates as soon as you land in Saudi Arabia, so you can stay connected without needing to visit a store or queue at the airport.
Q: Do I get a free eSIM?
A: Yes. All Umrah Insider members receive a free 5GB data eSIM from Airalo. If you book your hotel with us, each adult in your group receives 10GB for free.
Consultation & Support
Q: What kind of support do you offer?
A: We offer personal consultations, planning advice, interpreter help, and on-the-ground support in Saudi Arabia through phone or WhatsApp.
Q: When can I use my consultation time?
A: Your consultation time does not need to be used all at once. Any remaining minutes remain valid until you leave Saudi Arabia.
Q: Is this service for people who booked Umrah on their own?
A: Yes. We support independent travellers as well as those who are part of a group or have booked through a travel agent but do not feel adequately supported. You can book just what you need and still benefit from expert help throughout your journey.
Services and Member Deals
Q: I already booked my hotel. Can I still benefit from your services?
A: Absolutely. You can still access our discounted laundry, intercity taxis, SIM cards, shopping tips, and Ziyara services even if you arranged your stay yourself.
Q: What kind of services do you offer at a discount?
A: We have negotiated lower prices for laundry services, intercity taxis between Makkah, Madinah, and Jeddah, mobile data, and more. Umrah Insider members also receive exclusive discounts on our support services.
Q: What does your Ziyara service include?
A: We have partnered with trusted Ziyara guides in both Makkah and Madinah. You can easily check their availability and book a session that fits your schedule. There is no need for a full group package. You choose when and with whom to go, all with just a few clicks.
Members Area (Coming Soon)
Q: What is included in the members area?
A: You will gain access to private content, discount codes, and everything you need to know for Umrah. This includes travel tips for Makkah, Madinah, and nearby cities to help you make the most of your journey.
Q: Will I need to pay to access the members area?
A: No, unless you book your stay in Makkah and Madinah with us. If not, a separate fee will apply to access the members area.