Frequently Asked Questions

Umrah+

Umrah+ is our exclusive membership designed to help you save money and enjoy extra convenience during your Umrah. For one affordable price, you gain access to pre-negotiated discounts on local services, transport, restaurants, Ziyara tours, Hijaama, taxis, unlimited Airalo eSIM data, and more.

Currently, Umrah+ is available for a special price of £29. This is a one-off fee that unlocks all user benefits.

Simply visit the Umrah+ page on our website and complete your registration and payment. You can choose to activate your benefits straight away or save your membership to activate at a later date, giving you flexibility for your travel plans.

Definitely! One of the great values of Umrah+ is knowing that all the food spots and partners we work with are recommended and highly reviewed, so you can travel with confidence. It also offers the convenience of finding all your Umrah needs in one place, including easy booking of an excellent Ziyara guide. Plus, the cost of an unlimited Airalo eSIM alone is close to the price of Umrah+. By saving money on just a couple of meals or a single taxi ride, you’ll already have covered your membership cost. Even for short trips, Umrah+ quickly pays for itself.

Hotel Booking

Yes! We offer a range of hotels in Makkah and Madinah, from budget-friendly to luxury stays. We work directly with major hotel groups to help you find the accommodation that suits your needs.

Our prices match the public rates you’ll find on hotel websites like Accor or platforms such as Booking.com. However, when you book through Umrah Insider, you get far more than just a room. You still receive all the benefits of booking directly with the hotel, such as loyalty points, upgrades, and protection. In addition, every adult guest gets free access to Umrah+, which includes perks like free unlimited data and discounted services for restaurants, taxis, laundry, as well as direct and convenient booking of Ziyara tours and more, all provided through trusted local partners. It’s not just a hotel booking; it’s a full support system designed to help you make the most of your Umrah.

Yes. When you book an Accor hotel through us, your reservation is made directly on Accor’s official platform. This means you can still earn and redeem your Accor Live Limitless (ALL) loyalty points as usual. If you have an Accor member number, simply include it when filling out our hotel request form so we can ensure your booking qualifies for benefits and point accumulation.

No. If you choose a flexible rate, Accor will usually deduct the payment one or two days before your arrival. We do not charge you directly, as we are paid by Accor. However, if you select a non-refundable rate, payment is required upfront at the time of booking. All details will be clearly shared with you before you confirm.

Yes. We have clients from all over the world who value our service and book their hotel stay in their local currency. Your booking will be processed securely through Accor in the currency you choose.

Airalo eSIM

An Airalo eSIM lets you stay connected in Saudi Arabia without buying a physical SIM card. It’s a digital SIM you install directly on your phone, providing local data service.

Our prices are the same as booking directly with Airalo, but using Umrah Insider makes your planning simpler by keeping all your Umrah services in one place. It’s an extra layer of convenience. Plus, if you’re an Umrah+ user, you’ll receive a free data plan, giving you even more value for your journey.

After purchase, you’ll receive a QR code and instructions. Simply scan the QR code with your phone, follow the prompts, and you’re connected!

Yes! Airalo partners with local network providers in Saudi Arabia, ensuring good coverage and fast speeds, especially in major cities like Makkah and Madinah.

Absolutely. You can purchase additional data at any time through Umrah Insider.

Ziyara

Ziyara refers to visiting significant Islamic historical sites in Makkah, Madinah, and surrounding areas. It’s a wonderful way to deepen your connection to Islamic history and enhance the spiritual experience of your Umrah.

We don’t organise Ziyara tours ourselves. Instead, we provide a booking platform where you can easily find and book trusted, experienced local guides for Ziyara tours in Makkah and Madinah. This allows you to choose a guide who suits your preferences, schedule, and language, so you can explore key sites and learn about their historical significance.

Absolutely. You can view guide profiles, languages spoken, and specialities to choose a guide who suits your preferences.

At the moment, bookings through Umrah Insider are for private Ziyara tours. However, if you’re interested in a group tour, that’s something you can discuss directly with your chosen guide to see if it’s possible.

Consultations

We provide personalised consultations to help plan your Umrah journey. This includes choosing suitable hotels, understanding local services, planning Ziyara tours, managing logistics, or simply answering any questions you may have.

Our team consists of experienced travellers and industry professionals who know the ins and outs of performing Umrah and navigating Saudi Arabia.

Visit our website and book a consultation. You’ll receive confirmation and can discuss your needs in detail.

General

No. While we’re based in the UK, our services are open to pilgrims from all over the world.

You can reach us through our website’s contact form, email us directly, or send us a message via Instagram. We’re here to help!