Welcome to Umrah Insider. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, you should not use our services.

1. Definitions

• “We”, “Us”, “Our” refers to Umrah Insider and its employees.
• “You”, “Your” refers to the user or client accessing our services.
• “Services” refers to all products and support offered on our website, including hotel booking, consultations, eSIMs, local services, and digital content.

2. Service Scope

We act as an intermediary for hotel bookings, consultation services, and local partner offers. We do not own or operate the hotels, transport, or third-party services promoted through our platform. All bookings are made subject to the terms and conditions of those third parties.

 

3. Payment and Pricing

• Hotel bookings are processed directly by our partners such as Accor. We do not take payments for hotel stays directly.
• Prices displayed reflect current offers and may change. For non-refundable bookings, full payment may be required at the time of booking.
• Consultations and support packages must be paid for in advance.

4. eSIMs and Products

Our eSIMs are provided via Airalo, our trusted partner. While we ensure timely delivery and activation instructions, we are not responsible for connectivity issues beyond our control.

 

5. Member Access and Digital Content

• Access to exclusive member benefits is only granted upon booking a qualifying service or purchasing a membership.
• Digital content is for personal use only and must not be redistributed or republished.

6. Use of Our Website

You agree to use this site only for lawful purposes and in a way that does not infringe the rights or restrict the use and enjoyment of this site by any third party.

 

7. Limitation of Liability

We will not be held responsible for any direct, indirect, incidental, or consequential damages resulting from the use of our services. This includes but is not limited to cancellations by hotels, interruptions in local partner services, or issues with mobile data providers.

We also do not accept liability for decisions, actions, or outcomes resulting from advice given through our consultation or support services. While our team uses their best knowledge and local experience to guide users, all final decisions are the responsibility of the client.

 

8. Employee Protection

All employees of Umrah Insider are acting in accordance with the company’s policies and are not personally liable for services rendered on behalf of Umrah Insider.

 

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

 

10. Changes to Terms

We reserve the right to update these Terms at any time. Users will be notified of significant changes through our website.

Contact If you have any questions about these Terms, please contact us through our website contact form.

 

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